General Questions

Are your products authentic?

Absolutely! All products are sourced directly from authorized manufacturers and distributors. We guarantee 100% authenticity on every item we sell.

Do you offer price matching?

Yes! If you find a lower price from an authorized dealer, we'll match it. Contact us with the details and we'll verify and match the price.

Can I cancel or modify my order?

Orders can be cancelled or modified within 2 hours of placement if they haven't shipped yet. Contact us immediately at 1-800-MARTIN1.

Shipping & Delivery

How long does shipping take?

Standard shipping takes 3-7 business days. Expedited (2-3 days) and Express (1-2 days) options are available at checkout.

Do you ship internationally?

Yes, we ship to select international destinations. Rates and times vary. Customs duties and taxes are the buyer's responsibility.

How is my guitar packaged?

We use professional-grade packaging with extra padding and reinforcement. Guitars are loosened and properly supported to prevent damage during transit.

Products & Setup

Are guitars setup before shipping?

Our instruments ship from the factory with standard setup. We recommend a professional setup upon arrival for optimal playability, especially if you have specific preferences.

What if my guitar arrives damaged?

Contact us immediately at damage@guitarpappy.com. We'll file a claim and send a replacement or issue a full refund. All shipments are fully insured.

Do you offer custom orders?

Yes! We can special order many models. Contact us with your specifications and we'll provide availability and pricing.

Returns & Warranty

What is your return policy?

We offer a 30-day return policy with no restocking fees. Items must be in original condition with all packaging and accessories.

How long does a refund take?

Refunds are processed within 3-5 business days after we receive and inspect the returned item. Credit card refunds may take additional time to post.

What does the warranty cover?

Manufacturer warranties cover defects in materials and workmanship. See our Returns & Warranty page for detailed information.

Payment

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and financing options.

Is my payment information secure?

Yes! We use industry-standard SSL encryption to protect your payment information. We never store your full credit card details.

Do you offer financing?

Yes, we offer financing through our partners. Look for financing options at checkout for eligible purchases.

Still Have Questions?

Can't find what you're looking for? Contact our customer service team at info@guitarpappy.com or 1-800-MARTIN1. We're here to help!